How can we help?
Find quick answers below, or ask in the Reelify community.
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Help & Questions, Feature Requests, Bug Reports, a Showcase and chat. Joining is free. Start Here and the changelog are public.
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For billing or account problems, use Contact support on the Reelify page on Whop.
Frequently asked questions
Getting started
How do I make clips?
How the steps work
- Video: choose a file or paste a direct link, name the project and see what your plan allows. When the video has loaded you go to Captions.
- Captions: generate them automatically on your device, upload an .srt or .vtt, type your own, or choose none. You can skip this step. Fix words lives here.
- Clips: set how many and how long, press Find moments, then edit titles, start and end times, and untick clips you do not want.
- Style and extras: caption style (including Word highlight), framing, and for Pro Follow the speaker, Tighten pauses and the Brand kit. Each is a card you can open; the card says in one line whether it is on.
- Export: a summary of what will be exported, Export all or one clip at a time, the downloads, the zip with the posting pack.
A step opens when it can be used: Captions and Clips need a video, Style and extras needs clips, and Export needs at least one ticked clip. A step that is not open yet says why. The small dot on a step means something is still working in the background, for example captions or an export. The address shows the step (for example /app#clips), but nothing is saved: if you reload, you start again on Video.
Which files work?
Can I paste a YouTube link?
Which links can I paste?
Why did my link not work?
How it works
How does Reelify choose moments?
Where do the clip titles come from?
Is my video uploaded anywhere?
How long does exporting take?
Captions
Does Reelify transcribe my video?
What gets downloaded the first time, and where from?
How accurate are automatic captions, and which quality should I pick?
What is Fix words and how do I use it?
Where are my fixes stored?
Where do I get a transcript?
Which caption styles are there?
Tighten pauses
What does Tighten pauses do, and what does it not do?
What are the presets (Conversation, Educational, Storytelling, Interview, Short-form, Documentary, Voiceover)?
What do Light, Balanced and Tight change?
Can I see and change what it will cut?
Why does it need automatic captions?
Why is Tighten pauses a Pro feature?
Do the automatic checks mean it sounds right?
What happens if the plan cannot be used?
Does it work in other languages?
Does it make exports slower?
Follow the speaker
What does Follow the speaker do, and what does it not do?
How accurate is it?
What gets downloaded the first time, and where from? Is anything uploaded?
Why is Follow the speaker a Pro feature?
Does it make exports slower?
Brand kit
What is the brand kit?
Where are my logo and settings kept? Is anything uploaded?
Which logo files work?
Where does the logo go, and what are the safe zones?
Will my colours be readable?
Which fonts are there, and what are their licences?
Batch export and the posting pack
Can I download everything at once?
What is the posting pack and how is it made?
Plans and billing
What is the difference between Free and Pro?
How does Reelify know I am on Pro?
How do I upgrade or cancel?
Limits and known gaps
What is not in Reelify yet?
My clips disappeared. Where did they go?
Can limits be bypassed?
Questions or ideas? Join the community.
Join free to open Help & Questions, Feature Requests, Bug Reports, the Showcase and chat. Start Here and the changelog are public. For billing or account problems, use Contact support on the Reelify page.